Participated in the development of disaster recovery services (Python based). Maintained and improved a Windows service (written in C++) used during virtualization. Created and maintained Jenkins pipelines, AWS CodeBuild jobs to build and deploy deb packages. Acted as an internal engineering support for customer support. Completed different tasks associated with Linux infrastructure, such as: upgraded internal vms from Debian 6 to Debian 9, investigated issues with S2S VPN connection through IPsec (Strongswan). Tech stack: bash, Python2.7, Python 3, Groovy, basic Java and C++ SQLAlchemy, MySQL Xen, KVM, AWS EC2 Jenkins, AWS CodeBuild Git

Solved complex customers issues, assisted customers with production restores making sure they succeed. Handled escalations. Collaborated with engineering and product management teams to drive product priorities. Automated routine tasks with bash/python. Technologies: Xen, Linux command line, bash, Debian 6 through 9, AWS EC2, MySQL

As the first line of technical support, I answered phone calls and attended to customer tickets. I engaged in troubleshooting customer software issues by using command line interface and configuring MySQL databases and tables.

Identifying and resolving issues on a variety of ISP's switches and routers via command line interface, interacting with customers, escalating issues further to L3.

Acted as an internal support for Amdocs CRM. Aided in integrating and implementing new logistics cloud-based system.

Developed SQL queries and procedures, generated custom reports for the accounting department. Analyzed existing SQL queries for possible improvements. Technologies: Oracle PL/SQL

Translation Theory and Practice (English, French)

Computing Machines, Complexes and Computer Networks